Below are our terms and conditions which are an essential read if you
would like to book to stay.
1.Cancellation by you
Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking.
More than 30 days £20 administration fee
Between 15 and 30 days 50% refund of the total booking charge
Less than 14 days or after the booking start date, no refund.
If you cancel your booking, your £12 Greener Camping Club membership is non-refundable and you cannot withdraw your membership. You will continue to be a member of the Greener Camping Club and can continue to enjoy the benefits of your membership card and use it to stay at other GCC certified campsites.
2. Cancellation by us
Woodfrys Farm Ltd reserves the right to cancel a camping holiday at short notice if we are unable to provide a safe camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Woodfrys Farm Ltd cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable.
3. Arrival & Departure
Campers - You can arrive onsite between 2pm and 8pm on your arrival day. Departure by 11am, leaving your pitch clean and tidy with all rubbish recycled. Thank you.
The Withy Hut & Kingfisher Camp- You can arrive onsite between 2pm & 8pm. Departure by 11am, leaving the hut and field kitchen clean and tidy with all rubbish in appropriate recycling bins. Thank you.
There are many opportunities for play and adventure at Woodfrys Farm. As we are a working farm, and also have a lake and a chalk stream there are contingent risks to be aware of. The biggest risk for children is water, with the lake an unfenced pond, ditches and a chalk stream. Fishing is only permitted in designated swims and pole fishing is not allowed. We allow (in fact we encourage) campfires. We have pigs, chickens and cattle, and use a tractor and mower onsite. These risks are small and should be self-evident - but if you are not clear, please ask! Woodfrys Farm Ltd accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.
5. Lakes, pond and stream
Swimming is not permitted in the lake, but paddling and enjoying the stream is very much part of the fun here. Please do not remove any plant life from the stream, and sorry no dam building or going under the bridges. Adults must supervise children at all times. If you are fishing, please ensure you have a rod licence.
6. Cars & Campervans
The speed limit while on the farm is no more than 5 mph. If you are staying in the Water Meadow you may take your car down to the entrance of the meadow on arrival day to set up - and on departure day to pack up. For the rest of your stay, cars must be parked in the car park area. Campervans are only permitted on the Ridge and Watermeadow Campervan Pitch and may park in their pitch. If we have had periods of prolonged rain and on arrival or departure days the ground is considered (by us) to be too soft to drive on, please use the wheelbarrows to transport your gear. Help will be provided by us if required.
7. Recycling & Rubbish
A condition of camping here that you recycle your rubbish. That means separating glass, cans, plastic, paper, cardboard and food waste and place them in the special bins provided. What is left, ie. only items that are not recyclable, can be placed in the general waste bin. We're on a mission to recycle and reduce waste as much as possible!
8. Badgers, Foxes, Otters, Deer, Owls etc
Woodfrys is blessed with wildlife, it literally will be all around you. At night you'll hear the hoot of a Tawny Owl, or hear something scurrying around (and yes it could be an otter - or more likely Olaf the un-feral cat!) They may be on the hunt for an easy meal or curious to explore your camp, and could try to raid your food stocks and recycling. One or two simple precautions will help. Put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.
9. Campfires & Firewood
Please use the firepits and ensure they are not too close to tents or vehicles, taking into account the wind direction. Only firewood purchased from us can be used onsite. All our firewood is fully sustainable and harvested on the farm. Please burn only wood not tins or plastic as we recycle the ash to fertilise the fields and improve our soils. Please use the ash bins to dispose of ash when you need to.
In the event of difficult weather conditions, e.g. extreme heat or drought, we reserve the right to stop the use of fires and BBQ's to protect the site and it's users from high fire risk. In the unhappy event that this affects your stay, please be advised the standard cancellation terms above apply as the ability to have a fire or a BBQ are not guaranteed as part of your camping holiday. Fires are only permitted when possible and safe. Gas BBQ's or stoves are a recommended safer alternative when conditions are challenging.
10. Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature, and we have neighbours nearby. We do not allow radios, stereos or other sound systems and only quiet talking is permitted after 10.00pm. Noisy visitors who disturb other guests will be asked politely to leave, without refund (this has never needed to happen). If you are out for the night and arrive back late, please be considerate to local residents and campers and make sure you have a torch as we are in a International Dark Sky Reserve and you'll need a torch to find your way to your tent or campervan. As a Greener Camping Club site, if the behaviour of a Member, or that of their children or dog(s), causes nuisance to other Members, or there is persistent violation of the these terms and conditions, the Site Owner is empowered to instruct the Member to cease the behaviour/violation, or leave the site immediately without refund.
We permit up to two well behaved dogs per pitch. Please pick up and bag up waste and dispose of it in the designated bin. Please keep your dogs under control at all times, using a lead. If you ahve rented the Kingfisher Camp or Withy Hut, whilst dogs are allowed inside, please do not allow them to get up on the beds. No swimming in the lake, but splashing about in the stream is fine.
12. Property Loss
Woodfrys Farm Ltd cannot be held responsible for any lost or stolen property.
TERMS & CONDITIONS
The information we collect when you make a booking or general enquiry
We collect some or all of the following information:
Other relevant information in response to your requests and processing your booking or general enquiry.
How we use this information
This information is used to understand your needs and requirements to provide you with the best possible service and holiday experience with specific reasons:
Booking and administrative record keeping.
Marketing promotion - from time to time we send promotional emails or other information we think you will find of interest. You always have the option to unsubscribe from further correspondence.
Market research - we may use your information to contact you for feedback about your holiday experience. We will only contact you by email and you will always have the option to unsubscribe from further correspondence.
Security of your information
We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018.
Keeping control of your personal information
We will never pass on your personal information to third parties unless we have your permission, or are required by law to do so.
The Greener Camping Club
In order to stay with us you need to be a member of the Greener Camping Club. We may enrol you at the point of booking, or you may already be a member. We have a written agreement with the Club about how your information may be used. Please see here for more information. The Greener Camping Club only records your name and email address.
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Links to external websites
Our website has links to external websites that we think maybe of interest to you. However we can not be held responsible for the content of those websites or for any personal information you provide whilst visiting these websites.
Access to your personal information
Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please write to us at this address: Woodfrys Farm, Redmans Lane, Melbury Abbas, SP7 0DB.