TERMS & CONDITIONS

This page provides information about who we are and the legal terms and conditions that may apply to your use of woodfrysfarm.co.uk and any product or service you order from us.
 

Who we are
This website is owned and operated by Woodfrys Farm, whose registered office is at Woodfrys Farm, Redmans Lane, Melbury Abbas, Dorset SP7 0DB. Our registered VAT number is 326587770. Unless we say otherwise, we use the terms "Woodfrys", "Woodfrys Farm", "we" and "us" on this website to refer to Woodfrys Farm throughout these Terms and Conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”).

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us by any of the following means:

Phone us on: 07796521037
E-mail us at: info@woodfrysfarm.co.uk
Write to us at: Woodfrys Farm, Redmans Lane, Melbury Abbas, Dorset SP7 0DB.

 

Website Terms Of Use

The Website Terms apply to your use of the website at www.woodfrysfarm.co.uk (the "Website") and to any order you place on the Website. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which Woodfrys Farm makes the Website available to you at home, on the move or in store. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do NOT use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

Your Use Of This Website

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

 

Ownership Of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Woodfrys Farm.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
 

Guidelines For Product Reviews And Surveys
Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.

 

Ownership of Submissions
Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Woodfrys Farm on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Woodfrys Farm once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social Networking Sites

These terms also govern any Submissions you make on any Woodfrys related third party website or page such as our Facebook page, Instagram, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Woodfrys Farm or its employees and Woodfrys Farm is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights

A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Woodfrys Farm of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Woodfrys Farm related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Woodfrys Farm pages of third party social networking sites are not the responsibility of, or endorsed by Woodfrys Farm . All rights, including copyright on Woodfrys Farmpages are owned by or licensed to Woodfrys Farm.  Any use of any Woodfrys Farm social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Woodfrys Farm . By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property of others.

Confidentiality

Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Woodfrys Farm related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

 

Rules for Submissions

You must be 18 years of age or older and registered to post a Submission. Suppliers or manufacturers are not eligible to post a Submission.
Please be polite and only write in English (or the applicable language for the Woodfrys Farm website on which you are posting a submission). If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

Submissions should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

  • comments about other reviewers or bloggers

  • remarks that repeat criminal accusations, false, defamatory or misleading statements

  • material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

  • spam or advertising

  • third party brand names or trade marks

  • HTML code, computer script or website URLs

  • availability, price or alternative ordering or delivery information

  • information about Keelham Farm Shop suppliers or manufacturers

Woodfrys Farm , in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which relate to seasonal products which are no longer in season. Please let us know if you see any Submissions which do not comply with our rules.

 

Accuracy of content

To the extent permitted by applicable law, Woodfrys Farm disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Woodfrys Farm. 

 

Damage to your computer or other device

Woodfrys Farm uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Woodfrys Farm shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

 

Links To Other Websites

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Woodfrys Farm cannot accept any liability in respect of the use of these websites.

 

Exclusions Of Liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

 

Other Legal Notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

 

Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

 

Law, Jurisdiction And Language

Any matters that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes To These Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

General Terms And Conditions Of Sale

These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.woodfrysfarm.co.uk (the "Website"). These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Woodfrys Farm makes the Website available to You at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Opening An Account And Placing An Order

To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the PayPal checkout.
Please see our Privacy and Cookie Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Woodfrys Farm shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

When you order through the Website via our PayPal checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). Please see our Privacy Policy to see how your personal information will be used and stored.

Acceptance Of Your Order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us.
Prior to despatch of the product(s), Woodfrys Farm has the right to decline an order for any reason, including legal and regulatory reasons.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Woodfrys Farm has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Woodfrys Farm shall incur no liability in such circumstances.

 

Payment

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer. We take payment immediately for most products save for Food to Order, where in most circumstances, we take payment at the earliest order deadline for the products you have ordered. In some instances we will require the payment of a non-returnable deposit and payment of any balance on collection in store.

All products ordered will remain the property of Woodfrys Farm until we have delivered the products to the address specified by you or they have been collected in the shop. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

 

Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales.

 

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control, including extreme weather conditions.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

 

Collection From Woodfrys Farm

You will need to bring a printout of your order confirmation and one form of identification for the person/organisation paying for the order when you collect from Woodfrys Farm.  We’ll be in touch when your order is ready to be collected.  All orders can be collected from 8am (10am Sunday).

 

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

 

Changes To Your Order

Any changes to your order must be notified to us within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and/or the price you pay for the item (you will be charged the current selling price on the day you amend your order).

 

Your Right To Cancel

If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. Woodfrys Farm will process your refund within 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.

Specified Returns Address:

Woodfrys Farm,

Redmans Lane,

Melbury Abbas

SP7 0DB

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizens’ Advice Bureau if you are in the UK).

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

  • Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services (for example,made to measure orders, food and personalised items), any products with a seal where the seal is broken.

  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

  • Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable) for such loss or damage.

  • Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging.

This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
 

Damaged or Incorrectly Supplied Goods
In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account, PayPal Account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

 

Returns to Woodfrys Farm

Unwanted products must be returned in or with their original packaging. You will need to bring a printout of your order confirmation. Any refunds given by us will be made to the debit/credit card account, PayPal Account or by cheque (as applicable) provided when you placed your order.

 

Product And Service Descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable unless expressly indicated otherwise;

  • packaging may vary from that shown on the Website;

  • the weights, dimensions and capacities shown on the Website are approximate only;

  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery;

  • products shown may not be actual size;

  • any garnish, decoration, serving dishes or utensils are not included unless stated in the product description;

  • the number of servings given is for guidance only;

  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

Age restricted products

The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website.

In particular, please note that age restrictions apply in the UK to the purchase of Alcohol, this can only be purchased by, and for, individuals aged 18 and over. By placing an order you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy our product or service.
 

Legal Compliance
You agree that you will not use, sell or supply any product(s) purchased from Woodfrys Farm in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

 

Liability
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizens’ Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment, Waiver And Third Party Rights

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy and Cookie Policy

Privacy & Safety

Introduction:

 

Woodfrys Farm regards the lawful and correct processing of personal information as an integral part of its business purpose. We believe this is vital for maintaining the trust and confidence of our customers, suppliers, team members and others about whom we process data.

This privacy statement sets out our commitments to looking after your personal information, it explains who we are, what information we collect and from where, what the information is used for and why, the lawful basis of our processing, who we may need to share the information with, how long we will keep information, what your rights are and how you can exercise them and, how to make a complaint about how we have processed your data.

Woodfrys Farm's Commitments:

  • We respect and embrace the individual rights enshrined in the General Data Protection Regulation;

  • We are committed to upholding the data protection principles;

  • We will comply with data protection laws, Information Commissioners Office guidance and recognised best practice;

  • We will be open and honest with all individuals whose personal data we handle;

  • We will provide training and support for all team members who are involved in handling personal data so that they can do so confidently and consistently;

  • We will ensure that all team members and others handling personal information on our behalf are aware of their obligations;

  • We will implement adequate and appropriate physical and technical measures to ensure the security and integrity of all data contained in or handled by our systems, and

  • We will notify the Information Commissioners Office in the event of any data breach without delay

 

Who we are:

Our registered office address is:

Woodfrys Farm, Redmans Lane, Melbury Abbas, SP7 0DB United Kingdom

 

We can be contacted by telephone on +44 7796521037

And by email at info@woodfrysfarm.co.uk

The person responsible for data protection matters is the business owner.

What information do we collect and from where?

We may collect, use, store and otherwise process different kinds of personal data about you which we have grouped together as follows:

  • Identity Data such as first name, last name, username or similar identifier, title and gender.

  • Contact Data such as billing address, delivery address, email address and telephone numbers.

  • Financial Data such as bank account and payment card details.

  • Transaction Data such as details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

  • Profile Data such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data such as information about how you use our website, products and services.

  • Marketing and Communications Data such as your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

Data Security:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those team members and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioners Office of a breach.

 

Data Retention:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

When you place an order at the farm

When you place an order in the shop we may collect the following personal data directly from you:

  • Name

  • Postal Address

  • Email address

  • Telephone number

We use this information to process your order and facilitate collection.

The lawful basis on which we process this information is for the performance of a contract.

We retain this information until 28 days following completion of your transaction.

When you place an order online:

When you make a purchase through our website or on any device in the shop or over the phone we may collect the following personal data directly from you:

  • Name

  • Age/Date of birth (for age verification purposes)

  • Postal Address (billing and delivery)

  • Email address

  • Payment card or Paypal details

We use this information to process your order and payment, to confirm your order, to verify your age (if the order relates to an age restricted product), to contact you in the event of any difficulties and to facilitate the dispatch and delivery of your order.

Our online shop is powered by Wix. 

We share your name and address with our logistics partners to deliver your items.

The lawful basis on which we process this information is for the performance of a contract.

We retain financial transaction information for seven years.

When you visit or browse our website:

Our website is hosted by Wix.

When you visit www.woodfrysfarm.co.uk we use third-party service providers, Google Analytics and Shopify Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google or Wix to make, any attempt to find out the identities of those visiting our website. 

We use device information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimise our site.

 

Links to other websites:

This privacy statement does not cover the links within the Woodfrys Farm website that link to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

Use of Cookies:

To make full use of the online shopping and personalised features on our website, your computer, tablet or smart phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Cookies are tiny text files stored on your computer when you visit certain web pages. The main purposes for which cookies are used are:

  • For technical purposes essential to effective operation of the website, particularly in relation to online transactions;

  • To drive Woodfrys Farm's marketing

  • To enable Woodfrys Farm to collect information about the browsing and shopping habits and activities of customers, including the evaluation of campaigns and competitions;

  • To enable Woodfrys Farm to meet its contractual obligations;

  • To make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

 

Disabling Cookies:

If you want to disable cookies you need to change your browser settings to reject cookies. How you do this will depend on which browser you are using. In general the site may not operate properly if cookies are switched off. If you only disable third party cookies you will not be prevented from making purchases on our site. If you disable all cookies you will be unable to complete a purchase on the site.

 

Do Not Track Requests:

We do not alter our website’s data collection and use practices when we see a ‘Do Not Track’ signal from your browser.

 

Website Security:

We use internet standard encryption technology (‘SSL’ or ‘Secure Socket Layer’ technology) to encode personal data that you send to us when [placing an order or browsing through the website. To check that you are in a secure area of the website before sending personal data please look at your browser and check that it displays an image of a closed padlock or an unbroken key.

If you are using a computer or terminal in a public location we recommend that you always log out and close the web browser when you complete the an online session.

 

When you make an enquiry or complaint or raise a concern:

When you make an enquiry or complaint or raise a concern we will collect some or all of the following personal information directly from you:

  • Name

  • Postal Address

  • Email address

  • Telephone number

  • Details of your enquiry/complaint or concern

We use the information only to investigate and resolve your enquiry, complaint or concern and to contact you about the matter and its resolution.

The lawful basis on which we process this information is with your consent or for the performance of a contract.

We retain this information until your request or enquiry has been satisfactorily resolved.

 

When you contact us by telephone:

When you contact us by telephone we may collect some or all of the following personal information directly from you:

  • Name

  • Postal Address

  • Email address

  • Telephone number

  • Details of the reason for contacting us

We use the information only to process your enquiry and communicate further with you about the matter.

Telephone conversations are not recorded but we may record the number of the telephone from where a call is made.

The lawful basis on which we process this information is with your consent or for the performance of a contract.

We retain this information until your request or enquiry has been satisfactorily resolved.

 

When you email us:

When you contact us by email we will collect the following information directly from you:

  • Your email address

  • Any personal information contained in the body of the email

We use the information only to process your request or enquiry and to contact you about the matter.

The information that you provide to us may be held in our Freshdesk database

We use Microsoft Outlook email system to communicate by email.

The lawful basis on which we process this information is with your consent or for the performance of a contract.

We retain this information until your request or enquiry has been satisfactorily resolved.

When you contact us using social media:

When you contact us by social media (Facebook, Twitter, Pinterest, Instagram) we will collect the following information directly from you:

  • Your contact details

  • Any personal information contained in the body of the email

We use this information only to process your request or enquiry and to contact you about the matter (please note that any contact from us will be via secure private message) .

The information that you provide to us may be held in our Freshdesk database

The lawful basis on which we process this information is with your consent or for the performance of a contract.

We retain this information until your request or enquiry has been satisfactorily resolved.

 

When you make an event booking:

When you make an event or table booking we will collect some or all of the following information directly from you:

  • Name

  • Telephone number

  • Postal address

  • Email address

We use this information only to facilitate your booking and to contact you in relation to that booking.

The lawful basis on which we process this information is for the performance of a contract.

We will retain this information until the booking has been fulfilled.

 

When you visit our farm:

When you visit our farm, we may collect personal information in the form of images captured on a CCTV surveillance system.

We use this information only for maintaining the security of our property, safety and security of team members and customers and the prevention, detection and investigation of crime.

The lawful basis on which we process this information is for legitimate interests.

We securely retain CCTV images for a period of 30 days and they are then deleted except where required for evidential purposes.

Images retained for evidential purposes may be shared with law enforcement agencies, our lawyers and insurers. All such images are deleted when no longer required for use in civil or criminal legal proceedings.

When you open a wholesale customer account

When you open a wholesale customer account we will process the following personal information:

  • Name (Business name and contact name)

  • Postal address (billing)

  • Telephone number

  • Email address

  • Transaction and payment details.

We use this information only to maintain and operate your account. 

The lawful basis on which we process this information is for the performance of a contract.

We will retain this information until the account is closed. Financial transaction data will be retained for 7 years.

When you report an accident on our premises:

When you report an accident we may collect some or all of the following information directly from you:

  • Name

  • Postal address (including postcode)

  • Telephone number

  • Age and date of birth

  • Occupation

  • Email address

  • Details relating to the circumstances of the accident

We will use this information to investigate the accident and to contact you in relation to the matter.

This information may be shared with our insurers and regulatory bodies.

The lawful basis on which we process this information is legal obligation.

We will retain this information for a period of 3 years from the time of the accident or where a claim has been made until that claim is settled. [Where the information relates to an accident to a child we are required to retain the information until the child has reached the age of 21 years].

 

When you report lost property

When you report that you have lost your property we will collect the following information directly from you:

  • Your name

  • Your address

  • Your telephone number

  • Description of the property

We will use this information only to contact you about the matter, verify ownership of item(s) found and their subsequent repatriation.

The lawful basis on which we process this information is with your consent.

We will retain this information for three months or until you withdraw your consent

When you participate in promotional photographs

When you participate in promotional photographs we collect personal information in the form of images. We may also collect information such as your name, address and age together with details relevant to the promotion.

We will use this information only for marketing and promotional purposes.

The lawful basis on which we process this information is with your consent.

We will retain this information for three years or until you withdraw your consent

When we detect fraud or criminal activity

If we detect fraud or other criminal activity we may share personal information with law enforcement agencies.

The lawful basis of processing is a legal obligation.

 

Children

We do not and will not knowingly collect information from any person under the age of 18 without explicit consent of their parent or guardian.

Persons under the age of 18 must not use theWoodfrys Farm website or submit any personal data via the website or via social media.

 

When we share your information with Third Parties

We will not disclose, sell or otherwise pass on your personal information to any third party except as set out in this privacy statement.

Where, as set out in this privacy statement, we do share your information with a third party for processing we ensure through a legally binding agreement that:

  • They only act on our written instructions

  • People involved in processing the data are bound by a duty of confidence

  • Appropriate measures are taken to ensure the security of the information

  • Sub-processors are only engaged with our prior consent and under a written contract

  • They assist us in meeting our data protection obligations, providing subject access and facilitating the exercise of individuals rights

  • They delete or return all personal data at the end of the contract, and

  • They submit to audits and inspections and provide us with any necessary information required for us to meet our data protection obligations.

 

Your Rights

You have the following rights:

  • a right to be kept informed about how we process your data. This is the purpose of this Privacy Statement.

  • a right to withdraw consent at any time.

  • a right to access the personal data that we hold about you. (To exercise this right you will need to complete and submit a subject access request).

  • a right to rectification where the data we hold is either inaccurate or incomplete.

  • a right to erasure where:

    • the data is no longer required for the purpose that it was originally collected or you have withdrawn your consent;

    • you have objected to processing and there is no overriding legitimate interest to us continuing with our processing activities, and

    • the personal data has been unlawfully processed or must be erased to comply with a legal obligation.

  • a right to restrict processing of personal data where:

    • you contest its accuracy;

    • you have objected to the processing and we are considering that objection;

    • the processing is unlawful, and

    • we no longer need the data but you require it to establish, exercise or defend a legal claim.

  • a right to data portability.

  • a right to object to:

    • processing based on legitimate interests, performance of a task in the public interest or the exercise of official authority;

    • direct marketing, and

    • processing for scientific/historic research or statistical purposes.

  • a right to not be subject to a decision when it is based on automated processing and it produces a legal effect or a similarly significant effect on you.

If you wish to exercise any of these rights please contact info@woodfrysfarm.co.uk or contact the Business owner on +44 7796521037 or in writing to Woodfrys Farm, Redmans Lane, Melbury Abbas, SP7 0DB

 

Further Information

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage our customers to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We also welcome any suggestions for improving our procedures.

 

This privacy statement has been drafted with brevity and clarity in mind. It does not provide exhaustive detail of every aspect of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed.

You can also get further information on:

  • agreements we have with other organisations for sharing information;

  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;

  • our instructions to team members on how to collect, use and delete personal data; and

  • how we check that the information we hold is accurate and up to date.

 

Changes to this privacy statement

We keep our privacy statement under regular review. This privacy statement was last updated on 31 May 2020.

How to complain

If you wish to make a complaint about how we have processed your data you can do so by contacting:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Wholesale Inquiries

If you would like to stock our products in your shop, pub or restaurant, please get in touch, we'd love to hear from you. 

Email: info@woodfrysfarm.co.uk

Telephone: 07796521037

Business Owner: Liam Jefferson

Address: Woodfrys Farm, Redmans Lane, Melbury Abbas, SP7 0DB

Payment Methods

- Bank transfer

- Cash

Address

Woodfrys Farm

Redmans Lane

Melbury Abbas, Dorset

SP7 0DB

info@woodfrysfarm.co.uk

Store Policy

  • Facebook
  • Instagram

© 2020 by Woodfrys Farm
 

0